MSP help desk software | Service desk for managed service providers – ITSM & ITAM solution

May 21, 2021 by No Comments

Book your spot – for our complimentary webinar “The new digital workspace: Delivering frictionless IT and business services across the enterprise,” featuring Forrester’s Principal Analyst Charles Betz as the guest speaker, on May 27 at 8am PDT.

In this webinar, Charles Betz from Forrester will discuss:
1. The fundamentals of service management and how they apply across IT and business functions.
2. The importance of a unified service management platform and a service catalog.
3. How service owners need to take greater accountability for service performance.

To read a comprehensive guide to running a successful managed services business and download MSP software’s evaluation kit for FREE, visit below chapters
Chapter 1: What is an MSP? & Types of service providers –
Chapter 2: MSP pricing: Which pricing model is right for you? –
Chapter 3: MSP packages: Benefits of bundled managed IT services –
Chapter 4: Top 7 tips to your first managed services client –
Chapter 5: MSP client onboarding checklist & 10 best practices –
Chapter 6: 8 most common MSP mistakes & how to avoid them –
Chapter 7: Top 6 business challenges of MSPs –
Chapter 8: 7 best practices for successful managed services –
Chapter 9: How to choose the right technologies for MSPs –
Chapter 10: Importance of ticketing system for MSPs –
Chapter 11: Top 10 MSP sales metrics and KPIs –
Chapter 12: How to stand out in a crowded MSP market –
Chapter 13: 8 trends reshaping the managed services industry –

ManageEngine’s #ServiceDeskPlusMSP is an ITIL-ready #helpdesksoftware for managed service providers. This all-in-one ITSM and ITAM solution comes with #PSA functionality and helps offer IT services and support to multiple clients with centralized control.

Download MSP software for free –

Watch a free demo of ServiceDesk Plus MSP 10.5 –

Some of the key features are:
1. Account management
2. Rebranding
3. Incident management
4. Automated billing and invoicing
5. Integrations with native and third-party software
6. Advanced analytics ​
7. Integrated remote control
8. Service level agreement

To know more about the software and its features, visit

Install SDP MSP mobile apps


For more video tutorials and updates on ServiceDesk Plus MSP, subscribe to our channel here

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